Email & Telephone Support +
Email & telephone support out of office hours (Between 5PM and 8AM, Weekends & public holidays) on a pay-as-you-go service

Onsite Support
Support provided on-site during office hours (Between 8AM and 5PM) on a pay-as-you-go service

• Email & telephone support during office hours (Between 8AM and 5PM)
• 58 hours of support
• Max 48 hour response

Silver +

• Email & telephone support out of office hours (Between 5PM and 8AM, Weekends & public holidays)
• 58 hours of support
• Max 48 hour response

Gold

• Support provided on-site during office hours (Between 8AM and 5PM)
• 112 hours of support
• Max 48 hour response

Gold +

• Support provided on-site out of office hours (Between 5PM and 8AM, Weekends & public holidays)
• 112 hours of support
• Max 48 hour response

Platinum

• Support provided on-site during office hours (Between 8AM and 5PM)
• 168 hours of support
• Max 24 hour response

Platinum +

• Support provided on-site during office hours (Between 8AM and 5PM)
• 168 hours of support
• Max 24 hour response